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COVID-19 - Student FAQs

Daytona State College is closely monitoring the rapidly changing situation concerning the coronavirus (COVID-19), and we understand our students have questions about how the virus will impact the College and their academic plans. Following are frequently asked questions for students of Daytona State College. We will continue to monitor the situation and update the FAQ on a regular basis as needed.

DSC Safety Policies
  • All DSC faculty, staff, and students are required to wear a face covering while in any building on campus. Where possible, there may be a single designated entrance and exit to each building and classroom. Individuals will supply their own face covering. Masks or face coverings can be simple, homemade coverings, and do not need to be medical grade. The Centers for Disease Control and Prevention (CDC) and the U.S. Surgeon General’s office have released guidelines on making homemade face coverings ( If any medical grade masks or equipment are needed for a lab activity or skill, those materials will be provided by DSC.
  • Social distancing procedures are in place and include staying at least 6 feet. Any group gatherings will be no larger than 50 people with social distancing guidelines and/or safety protocols in place.
  • Frequent handwashing is required. Hands must be washed before entering the classroom or lab for the first time and upon re-entry for any reason (i.e. anyone leaving a room must clean hands upon re-entry; handwashing must occur before and after bathroom breaks; handwashing must occur before and after eating).
  • For activities that require gloves, gloves should be changed and discarded regularly between activities, between patients or clients, and when individuals leave the classroom or lab area.
  • There should be no sharing of tools, utensils, instruments, or other portable equipment or materials during a class or lab. If equipment is used in subsequent classes, it must be cleaned, sanitized, and disinfected between uses.
  • All common surfaces will be regularly disinfected throughout the day, especially after and in-between classes by faculty and students utilizing that space. This includes desktops, computer stations and accessories, light switches, chairs, doorknobs, entry points, etc. Neutra-Dis is a one-step disinfectant, sanitizer, virucide, and cleaner that is on the list of EPA approved disinfectants for SARS-CoV-2 (the cause of COVID-19). Neutra-Dis will be supplied in all classroom and lab spaces in a standard spray bottle. To properly use, spray the surface that needs to be cleaned and sanitized, let stand for 10 minutes, then wipe clean.
  • All activities will be performed in open, well-ventilated areas.
  • Student dismissals may be staggered with groups of 10 or less exiting every 30 to 60 seconds with students going directly to their vehicles or means of transportation, or to their next class.
  • Faculty will sanitize lab and classroom spaces at the end of each class.
  • Labs and classroom spaces will be sanitized by custodial staff at the end of each day.

Dining Services Updates
  • Tables and chairs in the L. Gale Lemerand Student Center lobby and dining area are positioned for social distancing and cleanliness, please do not move them. Once you leave, flip the sanitize placard over to indicate the table needs to be cleaned.
  • Face coverings are required inside all buildings, including the dining area, but can be removed once you are seated in order to eat and drink.
  • All food will be served to diners (no self-service areas). Plexiglass partitions have been installed for safety. Hand sanitizing stations have also been placed throughout the Student Center.
  • All dishes, cups and utensils will be to go and disposable, and all stations will be cleaned and sanitized regularly.
  • “To-Go” meals may be ordered online at Daily menus and information about the Meal Plans and Dining Dollars can also be found online.
  • Food can be purchased with a credit card, or Falcon ID Card (Meal Plan) or cash.
  • Mori’s Coffee Shop and the ATC Café will be closed until further notice.


Coronavirus Aid, Relief, and Economic Security (CARES) Act

The Emergency CARES Act Hardship Request is now closed.

Financial Aid Services is completing the review of all submitted applications. While this review is taking longer than anticipated, we are working diligently with students and allowing them to provide additional information and clearer explanations on how they are still being impacted by our school's closure in the spring and subsequent transition to online education.

In addition, we have received numerous requests to re-evaluate applications after a student cleared up issues impacting their Title IV eligibility. We appreciate our students' patience and understand the hardships many of our students are still facing.

 We will be disbursing up to $3,840,866 for students who have expenses related to the disruption due to the coronavirus.

As of # of Students Total Amount Disbursed
10/14/2020 1,754 $2,889,177

Daytona State College sent out approximately 5,966 emails to students who are eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and invited them to apply for the emergency CARES Act funding. Students will be notified via their Falcon Mail the status of their request. Any questions should be addressed to

Am I eligible to apply for the emergency CARES Act funding?

The Emergency CARES Act Hardship Request is now closed.

Are emergency CARES Act funds part of my financial aid notification?
No. Emergency CARES Act funds are stand-alone funds. Although you may see them on the financial aid screen, they do not go against your Cost of Attendance and are not part of your financial aid package.
How long does the process take for the emergency CARES Act funding?

The review of applications is taking longer than anticipated due to requesting additional information from students and allowing them an opportunity to provide this information. Please monitor your Falcon Mail for a decision.

I was approved for funding, but have not received my funds. Who do I contact?
Students who have received an email stating they are approved will receive funds based on how they have set up their Bank Mobile account. To set up Bank Mobile, please follow these steps: If you have additional questions, please contact Student Accounts via email at or call (386) 506-3024.
Additional CARES Act Resources
How will I be notified of the status of my application?
Students will be notified via their Daytona State College email address.
If I withdraw from all of my classes after receiving emergency CARES Act funds, am I eligible to apply for assistance again?
Emergency CARES Act funds are for enrolled and attending students, if you withdraw from your courses, you will not be considered an eligible student and cannot apply for additional funds.
Can emergency CARES Act funds help pay my previous balance or current tuition and fees?
The emergency CARES Act funds cannot be used to pay previous balances or current tuition and fees. These funds are supposed to assist with expenses related to educational expenses due to the closing of the DSC campus and its transition to an online learning environment.

General Updates

When can I return to class or campus?

Based on the latest updates from state and national officials, Daytona State College is reopening campus locations as part of a gradual phased in approach. The College is following guidelines from the CDC, state and federal officials and has created enhanced safety protocols to maintain a safe and sanitized learning and working environment. Students can contact departments for in-person appointments and a limited number of hybrid (blended face-to-face and online) classes are now being offered for Summer B and Fall. Students can still conduct college business through other means, including phone, email or via live chat.

What should I do if I have symptoms of COVID-19?

If you experience symptoms, isolate yourself, do not come to class or campus, and seek medical attention by calling a medical professional. Inform medical professionals of your symptoms and any recent travel or potential exposure before going to the health facility.

As with all contagious illnesses, limit the potential for exposure to other people and do not come to campus or class. Take the following actions:

  • Notify your instructor(s) via email that you are ill. You can find contact information on the course syllabus or through the DSC website directory.
  • Isolate yourself to keep from potentially exposing other people, including members of your own household.
  • Seek medical advice from a medical professional by calling ahead before visiting a health facility. 
What preventative measures should I take?

The CDC recommends the following:

  • Wash hands often with soap and water, or use an alcohol-based hand sanitizer. Wear a mask/face covering to prevent spread.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze.
  • Avoid contact with those who are sick and avoid others if you are sick.
  • Regularly clean and disinfect frequently touched objects.
  • Avoid grasping shared surfaces such as door handles, gas pumps, grocery carts, elevator buttons, etc. with your hands. Use your knuckles or hips or a paper towel or disposable glove.
  • Avoid shaking hands.
  • If you’re feeling sick, stay home. Do not risk your health or the wellbeing of others by trying to “tough it out.” 
What if I need access to healthcare but don’t have insurance?
The quickest way to get help is to utilize the resources at Heart of Florida United Way by dialing 211. They can connect you to resources in your local area.

Student Support

Personal Counseling Services for Students


Daytona State is offering personal counseling services to currently enrolled students during the COVID-19 emergency. DSC Counseling and Accessibility Services staff members will be answering voicemails and emails within 24–48 business hours of receipt.

 Please note, this is a personal counseling service. It is not designed for general or academic inquiries. If you have general or academic inquiries, please call the College’s main number at (386) 506-3000, or refer to our website.

*If this is an actual emergency please call 911.

To contact a counselor via voicemail please call (386) 506-3038.

Specific counselors may also be reached at the following email addresses:

If you are in need of immediate assistance, here are some helpful resources.

The National Alliance on Mental Illness

The National Suicide Prevention Lifeline

Additional resources can be found at:

How can I get registration assistance without coming to campus? 

We encourage you to contact Registration via chat (located in the upper right side of this page), or call 386-506-3136 or As always, our Enrollment Specialists can support you by answering questions about college operations, registration, admission, graduation and other important topics.

I have questions about my courses, how do I connect with an advisor?

You can connect with an advisor by emailing us at, via chat, or calling 386-506-3661. Dual enrolled students can email

How do I register if I’m a dual enrolled student?

Returning students: Completed dual enrollment forms can be emailed to

New students – Placement testing requirements have been suspended for the Fall semester. Please visit our Dual Enrollment website for details on eligibility and enrollment.

Volusia & Flagler County Students in need of books

Please visit the Dual Enrollment website for details on obtaining your books.

Homeschool students in need of books

Dates for book vouchers can be found on the Home School Dual Enrollment website

What if I need to take a test?

Certain testing is available by appointment only. Details can be found on the Assessment Center page.

Can I come to campus to use resources such as computer labs?

At this time, all DSC campuse computer labs are closed to students. 

Is the Bookstore open?

Yes, the Bookstore is now open for limited numbers of students. You can find the most up-to-date information about the Bookstore here.

Are there any impacts to summer courses?

So that you can continue to make progress, all college credit classes (non-vocational) for the Summer Term (includes Summer 10-week and Summer A & B) will be completely online. Classes are scheduled to begin Wednesday, May 13. The ability to offer face-to-face and hybrid courses for the summer will be continually evaluated.

This extension of remote instruction is meant to further reduce the introduction and spread of COVID-19, following guidance from the Centers for Disease Control and Prevention. If the situation changes, we will add face-to-face and hybrid courses.

A decision about vocational programs will be made at a later date, and we will send you email updates as well as continue to post updates to this page.

What if I need new disability accommodations for online courses?

Students requesting disability accommodations should contact the Counseling & Accessibility Office by phone or email to discuss new requests or changes to existing accommodations. CAS staff will work with students and faculty to determine reasonable accommodations.

Volusia County Mortgage/Rent Assistance

Spring 2020 Grade Options for Students (W19)

Spring 2020 Grade Options W19

 The deadline to submit an appeal for the W19 grade option has passed. All students who submitted an appeal have been notified via FalconMail. If you experienced additional extenuating circumstances during the Spring 2020 semester, please contact the Question & Answer Center at or by phone (386) 506-3136 to explore your options.

Will I have to pay for my retake if I request a W19?

No, you will not need to pay to retake your course. The tuition and fees you paid for the spring 2020 term will cover the cost of you retaking the course in the approved terms. However, the W19 tuition fee waiver does not apply to books and supplies.

Will the W19 affect my financial aid?

For many students, W19 may not affect your financial aid. However, as with any Federal Financial Aid Program, it is highly recommended that you contact the Financial Aid Services Office for further information regarding your specific scenario. They can be reached at (386) 506-3015 or by emailing

Will the W19 affect my GPA?

This option will not affect your spring 2020 GPA. However, the letter grade you earn when the course is retaken count towards your GPA.

How will a W19 affect my ability to transfer to a different institution? 

If you are completing your Associate in Arts (AA) through the DirectConnect to UCF program, the retake grade will not affect you. In other cases, the institution that you are transferring to may convert the W19 on your transcript to a withdraw (W) grade.

Will the W19 be available for future terms?

No, this is only for face to face courses taken during the Spring 2020 Full term or Spring 2020 B session. Retakes must be taken during Fall 2020 or Spring 2021.

Can I change my mind once I choose the W19?

If the term in which you are retaking the course has not begun, you may choose to cancel the W19 prior to the first day.

What if I decide to withdraw from my approved W19 retake?

If you withdraw from your retake, it would be subject to our standard withdraw policies and could affect your financial aid.

If I do not retake my course in Fall 2020 or Spring 2021, what happens next?

If you do not retake your course in the approved terms, your initial attempt from Spring 2020 will count as an attempt and you will be responsible for any tuition fees associated with withdrawing.

If I am submitting a W19 for multiple classes, do I have to retake them all in the same semester?

No, you can spread them however you’d prefer for the Fall 2020 and Spring 2021 terms.

I am studying here on an F-1 or M-1 Visa, am I eligible for this?

Students attending DSC on an F-1 or M-1 have requirements to maintain their status.  International students should consult with a Designated School Official (DSO) in the Admissions Office to see if they are eligible for this program before applying. Email for help determining your eligibility.


How do I access an online class?

When you’re at the college’s website, click on the Falcon Online button towards the bottom left of the homepage. This will take you to your online class shells. 

You'll log into Falcon Online, with the same username and password as Falcon Mail. If you don't remember what that is, try reseting your password or contact the Help Desk ( 

I’ve never had an online course – how do I find my coursework?

To get acclimated, please click through the Falcon Online InfoGuide, and watch this initial video (4:47 min) on getting started.

Once you’ve clicked on a class shell, you may see an announcement from your instructor, contact information, and other course details. To navigate the course, click on the blue navigation bar at the top. There you’ll find Content (course materials/files), Assignments (where you’ll submit your work), Discussions, Classlist, Quizzes, Grades, and more.

Are there support resources for online students?

YES! Check out this full list of all the support available for students in online courses.

I need help with FalconOnline. Can I get help with FalconOnline?

Check out this helpful InfoGuide. The FalconAid student helpdesk is available to assist.

What should I do if I don’t have access to the technology to complete coursework online?

We recognize that not all students will be comfortable continuing their studies in an online or alternative format. If you are unable to complete coursework online, please communicate with your instructor. We will do our best to support your individual needs, and evaluate your options for an Incomplete grade for the term to continue at a later date.

Can I come to campus to use a computer labs?

At this time, all DSC campuses are closed to students. 


Financial Aid and Student Employment

How can I get my questions answered?

Financial aid is available via email and phone – 386-506-3015. You can also check these frequently asked questions.

Will Financial Aid disbursements be affected by the additional time off?

No. Spring B financial aid disbursements begin April 8 with refunds starting to be processed on April 10. If you are a first-time loan borrower, your Direct Loan funds will be disbursed to your student account beginning April 15 with refunds starting to be processed on April 15.

What will happen to my financial aid if I withdraw, or drop, from my courses due not being comfortable with the online format?

There are three scenarios:

  • Full term course students: Students receiving financial aid who are enrolled in Full term courses and decide to withdraw from all courses will be subject to the return of Title IV calculation rules. These rules determine the amount of financial aid you earned based on when the student last attended courses.
  • Student had Spring A course and drop Spring B: Students who attended all of their Spring A courses and decided to drop their Spring B courses will have their aid adjusted to reflect attendance in only those Spring A courses.
  • Spring B only students: Students who are only enrolled for Spring B should drop their Spring B courses by the add/drop date of March 24. This will allow us to remove your Spring B financial aid.

Will withdrawing from my Spring courses negatively impact my eligibility to receive financial aid in future terms?

Yes, withdrawing can negatively impact your future eligibility. Students must maintain Satisfactory Academic Progress (SAP) by meeting these components throughout their academic career:

  • Maintain a 2.0 cumulative GPA
  • Successfully complete 67% of the course work attempted
  • Be within 150% of the maximum timeframe to complete the degree

If you do not meet one, or more, of the above-mentioned criteria you will be able to appeal your SAP status. Circumstances related to an outbreak of COVID-19 may form the basis of your appeal, however you will need to be able to document it.

I’m a work study – can I continue working?

Yes, you may continue working, however, please check with your supervisor first. Your supervisor may assign you different tasks which do not require coming to campus.  

If my classes move online, will my GI Bill benefits be impacted?

For the remainder of this semester, your GI Bill benefits will not be impacted by the move to online instruction. However, if we continue to have to offer courses online for subsequent semesters, you may not be eligible for some benefits, such as a full housing allowance.

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

If you are having any difficulty accessing our website, please contact the help desk at (386) 506-3950 or

Last updated: 2020-10-15T12:38:11.797Z