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COVID-19 - Student FAQs

Daytona State College is closely monitoring the rapidly changing situation concerning the coronavirus (COVID-19), and we understand our students have questions about how the virus will impact the College and their academic plans. Following are frequently asked questions for students of Daytona State College. We will continue to monitor the situation and update the FAQ on a regular basis as needed.

DSC Safety Policies
  • All DSC faculty, staff, and students are required to wear a face covering while in any building on campus. Where possible, there may be a single designated entrance and exit to each building and classroom. Individuals will supply their own face covering. Masks or face coverings can be simple, homemade coverings, and do not need to be medical grade. The Centers for Disease Control and Prevention (CDC) and the U.S. Surgeon General’s office have released guidelines on making homemade face coverings ( If any medical grade masks or equipment are needed for a lab activity or skill, those materials will be provided by DSC.
  • Social distancing procedures are in place and include staying at least 6 feet. Any group gatherings will be no larger than 50 people with social distancing guidelines and/or safety protocols in place.
  • Frequent handwashing is required. Hands must be washed before entering the classroom or lab for the first time and upon re-entry for any reason (i.e. anyone leaving a room must clean hands upon re-entry; handwashing must occur before and after bathroom breaks; handwashing must occur before and after eating).
  • For activities that require gloves, gloves should be changed and discarded regularly between activities, between patients or clients, and when individuals leave the classroom or lab area.
  • There should be no sharing of tools, utensils, instruments, or other portable equipment or materials during a class or lab. If equipment is used in subsequent classes, it must be cleaned, sanitized, and disinfected between uses.
  • All common surfaces will be regularly disinfected throughout the day, especially after and in-between classes by faculty and students utilizing that space. This includes desktops, computer stations and accessories, light switches, chairs, doorknobs, entry points, etc. Neutra-Dis is a one-step disinfectant, sanitizer, virucide, and cleaner that is on the list of EPA approved disinfectants for SARS-CoV-2 (the cause of COVID-19). Neutra-Dis will be supplied in all classroom and lab spaces in a standard spray bottle. To properly use, spray the surface that needs to be cleaned and sanitized, let stand for 10 minutes, then wipe clean.
  • All activities will be performed in open, well-ventilated areas.
  • Student dismissals may be staggered with groups of 10 or less exiting every 30 to 60 seconds with students going directly to their vehicles or means of transportation, or to their next class.
  • Faculty will sanitize lab and classroom spaces at the end of each class.
  • Labs and classroom spaces will be sanitized by custodial staff at the end of each day.

Dining Services Updates
  • Tables and chairs in the L. Gale Lemerand Student Center lobby and dining area are positioned for social distancing and cleanliness, please do not move them. Once you leave, flip the sanitize placard over to indicate the table needs to be cleaned.
  • Face coverings are required inside all buildings, including the dining area, but can be removed once you are seated in order to eat and drink.
  • All food will be served to diners (no self-service areas). Plexiglass partitions have been installed for safety. Hand sanitizing stations have also been placed throughout the Student Center.
  • All dishes, cups and utensils will be to go and disposable, and all stations will be cleaned and sanitized regularly.
  • “To-Go” meals may be ordered online at Daily menus and information about the Meal Plans and Dining Dollars can also be found online.
  • Food can be purchased with a credit card, or Falcon ID Card (Meal Plan) or cash.
  • Mori’s Coffee Shop and the ATC Café will be closed until further notice.

 Emergency Financial Aid Grant Information

Emergency Financial Aid Grant Information

Daytona State College has received an additional $3.8 million under the Coronavirus Response and Relief Supplemental Appropriations Act (CRRSAA) signed on December 27, 2020 to assist some of our students still being impacted by the COVID-19 pandemic. There are changes in the guidance and some students may no longer be eligible for funds, while others may be included.

As of  # of Students Total Amount Disbursed
Quarterly Amount from 10/1/2020-12/31/2020                     2331 $1,159,245

Cumulative: 12/31/2020

3945 $3,837,377
As of # of Students Total Amount Disbursed
Quarterly HEERF I (CARES Act) from 1/1/2021 – 3/31/2021 6 $12,989

Cumulative HEERF I (CARES Act) : 3/31/2021  

3,945 $3,840,866
As of # of Students Total Amount Disbursed
Quarterly HEERF II (CRRSAA) from 1/1/2021 – 3/31/2021  248 $432,727.76

Cumulative HEERF II (CRRSAA): 3/31/2021    

248 $432,727.76

Daytona State College sent out approximately 5,966 emails to students who are eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and invited them to apply for the emergency CARES Act funding. Students will be notified via their Falcon Mail the status of their request. 

Daytona State College sent out 5,500 emails to students who met the basic criteria for the new CRRSAA funds. Students will once again be notified via Falcon Mail regarding the status of their request. Any questions should be addressed to:

Higher Education Emergency Relief Funds (HEERF) Institutional Quarterly Reports

CARES Act Institutional Reporting for the Quarter Ending March  31, 2021

CARES Act Institutional Reporting for the Quarter Ending December 31, 2020

CARES Act Institutional Reporting for Quarter Ending September 30, 2020

Am I eligible to apply for the Emergency Financial Grants?

Students who meet the following criteria are eligible to apply for the Emergency Financial Aid Grants:

  • Be a U.S. citizen or eligible non-citizen, as defined by the U.S. Department of Education
  • Filed a 2020-2021 FAFSA and have completed verification, if selected
  • Have an Expected Family Contribution (EFC) less than or equal to 6,000 for the 2020-2021 academic year
  • Be enrolled in classes for Spring 2021
  • Be able to explain how you are still be impacted by the COVID-19 pandemic


If you believe you meet this criteria, or you are experiencing a hardship due to the coronavirus that is not accurately reflected on your 2021-2022 FAFSA, please complete the Emergency FA Grant applicationPlease note: You will need to submit documentation of your circumstances with the application.

How can the Emergency Financial Aid Grant funds be used?
Students can use the funds to assist them in paying for:
  • Tuition and Fees
  • Room and Board
  • Books and Supplies
  • Medical expenses related to COVID-19, including mental health visits
  • Child care expenses.
  • Documentation in the student’s name is required to show the expenses. These funds cannot be used to increase savings accounts, used to pay credit cards, or car payments.
  • Students wishing to pay tuition and fees, must state the amount they would like to pay on the application. If you are trying to pay a previous balance, you are only eligible to pay for previous balances accrued AFTER March 13, 2020.
Are Emergency FA Grants required to be paid back if I withdraw from courses now, or at a future date?

Yes, if you withdraw from all courses now, or at a later date, you will be required to pay back the Emergency FA Grants. This includes withdrawing, or dropping, courses during the Administrative Drop Appeal process.

Are Emergency Financial Aid Grantfunds part of my financial aid notification?
No. Emergency CARES Act funds are stand-alone funds. Although you may see them on the financial aid screen, they do not go against your Cost of Attendance and are not part of your financial aid package.
I was approved for funding, but have not received my funds. Who do I contact?
Students who have received an email stating they are approved will receive funds based on how they have set up their Bank Mobile account. To set up Bank Mobile, please follow these steps: If you have additional questions, please contact Student Accounts via email at or call (386) 506-3024.

General Updates

DSC campuses are open for regularly scheduled classes. Please call (386) 506-3000 for an appointment for an in-person meeting with a department. 

Based on the latest updates from state and national officials, Daytona State College has reopened all campus locations for classes and learning. The College is following guidelines from the CDC, state and federal officials and has created enhanced safety protocols to maintain a safe and sanitized learning and working environment. Students can contact departments for in-person appointments (386-506-3000) and a limited number of hybrid (blended face-to-face and online) classes are now being offered. Students can still conduct college business through other means, including phone, email or via live chat.

What should I do if I have symptoms of COVID-19?

If you are sick or not feeling well, or showing any signs of symptoms, do not come to campus and email immediately.

If you experience symptoms, isolate yourself, do not come to class or campus, and seek medical attention by calling a medical professional. Inform medical professionals of your symptoms and any recent travel or potential exposure before going to the health facility.

As with all contagious illnesses, limit the potential for exposure to other people and do not come to campus or class. Take the following actions:

  • Notify your instructor(s) via email that you are ill. You can find contact information on the course syllabus or through the DSC website directory.
  • Isolate yourself to keep from potentially exposing other people, including members of your own household.
  • Seek medical advice from a medical professional by calling ahead before visiting a health facility. 
What preventative measures should I take?

The CDC recommends the following:

  • Wash hands often with soap and water, or use an alcohol-based hand sanitizer. Wear a mask/face covering to prevent spread.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze.
  • Maintain physical separation between you and others - stay 6 feet apart. 
  • Avoid contact with those who are sick and avoid others if you are sick.
  • Regularly clean and disinfect frequently touched objects.
  • Avoid grasping shared surfaces such as door handles, gas pumps, grocery carts, elevator buttons, etc. with your hands. Use your knuckles or hips or a paper towel or disposable glove.
  • Avoid shaking hands.
  • If you’re feeling sick, stay home. Do not risk your health or the wellbeing of others by trying to “tough it out.” 
What if I need access to healthcare but don’t have insurance?
The quickest way to get help is to utilize the resources at Heart of Florida United Way by dialing 211. They can connect you to resources in your local area.

Student Support

Personal Counseling Services for Students


Daytona State is offering personal counseling services to currently enrolled students during the COVID-19 emergency. DSC Counseling and Accessibility Services staff members will be answering voicemails and emails within 24–48 business hours of receipt.

 Please note, this is a personal counseling service. It is not designed for general or academic inquiries. If you have general or academic inquiries, please call the College’s main number at (386) 506-3000, or refer to our website.

*If this is an actual emergency please call 911.

To contact a counselor via voicemail please call (386) 506-3038.

Specific counselors may also be reached at the following email addresses:

If you are in need of immediate assistance, here are some helpful resources.

The National Alliance on Mental Illness

The National Suicide Prevention Lifeline

Additional resources can be found at:

How can I get registration assistance without coming to campus? 

We encourage you to contact Registration via chat (located in the upper right side of this page), or call 386-506-3136 or As always, our Enrollment Specialists can support you by answering questions about college operations, registration, admission, graduation and other important topics.

I have questions about my courses, how do I connect with an advisor?

You can connect with an advisor by emailing us at, via chat, or calling 386-506-3661. Dual enrolled students can email

How do I register if I’m a dual enrolled student?

Please visit our Dual Enrollment website for details on eligibility and enrollment deadlines. 

Other questions? Please email

Volusia & Flagler County Students in need of books

Please visit the Dual Enrollment website for details on obtaining your books.

Homeschool students in need of books

Dates for book vouchers can be found on the Home School Dual Enrollment website

What if I need to take a test?

Certain testing is available by appointment only. Details can be found on the Assessment Center page.

Can I come to campus to use resources such as computer labs?

Current DSC students can schedule computer lab time through our Academic Support Center

If you have other questions about tutoring or other ASC services, please visit the ASC website

Is the Bookstore open?

Yes, the Bookstore is now open for limited numbers of students. You can find the most up-to-date information about the Bookstore here.

What if I need new disability accommodations for online courses?

Students requesting disability accommodations should contact the Counseling & Accessibility Office by phone or email to discuss new requests or changes to existing accommodations. CAS staff will work with students and faculty to determine reasonable accommodations.

Volusia County Mortgage/Rent Assistance

Spring 2020 Grade Options for Students (W19)

Spring 2020 Grade Options W19

The deadline to submit an appeal for the W19 grade option has passed. All students who submitted an appeal have been notified via FalconMail. If you experienced additional extenuating circumstances during the Spring 2020 semester, please contact the Question & Answer Center at or by phone (386) 506-3136 to explore your options.

Will I have to pay for my retake if I request a W19?

No, you will not need to pay to retake your course. The tuition and fees you paid for the spring 2020 term will cover the cost of you retaking the course in the approved terms. However, the W19 tuition fee waiver does not apply to books and supplies.

Will the W19 affect my financial aid?

For many students, W19 may not affect your financial aid. However, as with any Federal Financial Aid Program, it is highly recommended that you contact the Financial Aid Services Office for further information regarding your specific scenario. They can be reached at (386) 506-3015 or by emailing

Will the W19 affect my GPA?

This option will not affect your spring 2020 GPA. However, the letter grade you earn when the course is retaken count towards your GPA.

How will a W19 affect my ability to transfer to a different institution? 

If you are completing your Associate in Arts (AA) through the DirectConnect to UCF program, the retake grade will not affect you. In other cases, the institution that you are transferring to may convert the W19 on your transcript to a withdraw (W) grade.

Will the W19 be available for future terms?

No, this is only for face to face courses taken during the Spring 2020 Full term or Spring 2020 B session. Retakes must be taken during Fall 2020 or Spring 2021.

Can I change my mind once I choose the W19?

If the term in which you are retaking the course has not begun, you may choose to cancel the W19 prior to the first day.

What if I decide to withdraw from my approved W19 retake?

If you withdraw from your retake, it would be subject to our standard withdraw policies and could affect your financial aid.

If I do not retake my course in Fall 2020 or Spring 2021, what happens next?

If you do not retake your course in the approved terms, your initial attempt from Spring 2020 will count as an attempt and you will be responsible for any tuition fees associated with withdrawing.

If I am submitting a W19 for multiple classes, do I have to retake them all in the same semester?

No, you can spread them however you’d prefer for the Fall 2020 and Spring 2021 terms.

I am studying here on an F-1 or M-1 Visa, am I eligible for this?

Students attending DSC on an F-1 or M-1 have requirements to maintain their status.  International students should consult with a Designated School Official (DSO) in the Admissions Office to see if they are eligible for this program before applying. Email for help determining your eligibility.


How do I access an online class?

When you’re at the college’s website, click on the Falcon Online button towards the bottom left of the homepage. This will take you to your online class shells. 

You'll log into Falcon Online, with the same username and password as Falcon Mail. If you don't remember what that is, try reseting your password or contact the Help Desk ( 

I’ve never had an online course – how do I find my coursework?

To get acclimated, please click through the Falcon Online InfoGuide, and watch this initial video (4:47 min) on getting started.

Once you’ve clicked on a class shell, you may see an announcement from your instructor, contact information, and other course details. To navigate the course, click on the blue navigation bar at the top. There you’ll find Content (course materials/files), Assignments (where you’ll submit your work), Discussions, Classlist, Quizzes, Grades, and more.

Are there support resources for online students?

YES! Check out this full list of all the support available for students in online courses.

I need help with FalconOnline. Can I get help with FalconOnline?

Check out this helpful InfoGuide. The FalconAid student helpdesk is available to assist.

What should I do if I don’t have access to the technology to complete coursework online?

We recognize that not all students will be comfortable continuing their studies in an online or alternative format. If you are unable to complete coursework online, please communicate with your instructor. We will do our best to support your individual needs, and evaluate your options for an Incomplete grade for the term to continue at a later date.

Can I come to campus to use a computer labs?

 Financial Aid and Student Employment

How can I get my questions answered?

Financial aid is available via email and phone – 386-506-3015. You can also check these frequently asked questions.

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

If you are having any difficulty accessing our website, please contact the help desk at (386) 506-3950 or

Last updated: 2021-04-09T18:08:53.768Z