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Student Appeals and Complaints

Appeal Process

Appeals for major extenuating circumstances may be made in cases of serious illness or injury, unforeseen emergency or natural disaster, death of an immediate family member (parent/legal guardian, sibling, spouse/partner, or child), non-voluntary military activation, or other extraordinary circumstance.  Matters such as child care issues, transportation issues, employment changes, normal pregnancy, incarceration, disagreement with instructor teaching method, difficulty learning the course material, college disciplinary actions and judicial sanctions, etc. are not considered extenuating circumstances for college appeals.

An appeal request form needs to be completed and returned to the correct department within Enrollment Services. Supporting documentation and a written personal statement must be included with your request form. Failure to submit supporting documentation and a personal statement will cause your request to be returned with a request for proper documentation. 

  • Financial Aid Appeals: Financial Aid Forms section of our website
  • Residency Appeals: Admissions Office, located in the Wetherell Center (building 100), room 118 on the Daytona campus, attention Admissions Associate Director, or to the Falcon Center on any campus
  • Records and Registration Appeals: Question and Answer Center, located in the Wetherell Center (building 100), room 119 on the Daytona campus or to the Question and Answer/Falcon Center on any campus

Your appeal request will be reviewed as soon as possible. Some appeals will require contact with faculty members and/or consultation with various enrollment departments. The college response to all appeals will be sent to the student FalconMail account. Please check your FalconMail on a regular basis.

Please take into consideration the following before an appeal is submitted:

  • Financial aid recipients must complete 67% of all courses attempted to meet satisfactory academic progress (SAP) or financial aid is suspended.
  • Students who do not attend until the withdrawal deadline (60% point) of the semester could owe a return of aid received based on federal Title IV regulations.
  • Bright Futures Scholarship recipients need to complete at least 12 credits a year.
  • Veteran’s benefits may have a financial impact. Please speak with the Veteran’s Center in you have questions about the result of an appeal.
  • The State of Florida allows students to take the same college preparatory course or college credit course a maximum of three (3) times at the same college or institution (a withdraw counts as an attempt).
  • Students who have student loans in deferment status need to maintain half-time status.
  • Some students need to remain at full-time status to maintain eligibility for medical insurance purposes. 

You are encouraged to read the Appeal Policies and Criteria before submitting an appeal.


Complaint Process

You are encouraged to pursue an informal resolution to matters whenever possible by bringing your concern to the attention of the person or office where the situation arises. Informal policies and procedures may vary based upon the nature of the complaint. If dissatisfied with the response, you should contact the appropriate area supervisor, director, department chair, or administrator.  

If a concern cannot be resolved through informal means, you may file a formal written complaint with the AVP of Student Development or the Student Advocate. Distance Learning students must follow the same procedures.

Keith Kennedy, AVP of Student Development
(386) 506-3562
Keith.Kennedy@DaytonaState.edu
Kathryn Fulco, Student Advocate
(386) 506-3381
StudentAdvocate@DaytonaState.edu 

If an issue cannot be resolved internally, you may file a complaint with the State of Florida or your State of residence. The Student Grievance Contact Information for Florida and individual States provides phone numbers, emails and/or links to state education agencies is noted below.

Licensing Agency: Florida Department of Education

Florida Colleges Complaint Form

Florida Department of Education
Division of Colleges
325 West Gaines Street, Suite 1544
Tallahassee, Florida 32399-0400
(850)245-0407

Accrediting Agency: Southern Association of Colleges and Schools

Southern Association of Colleges and Schools, Commission on Colleges Complaint Policy

Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
(404) 679-4501

List of State Offices for Complaints


For more information, email Appeals at the Question & Answer Center at appeals@daytonastate.edu. If you're a current student, please email from your student email account, make sure you include your name, student ID number and any associated information in your email. This will insure you get a response in a timely manner. 
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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

If you are having any difficulty accessing our website, please contact the help desk at (386) 506-3950 or helpdesk@daytonastate.edu.

Last updated: 2019-03-27T12:15:22.245Z