The Role Of the Ombudsperson
The role and scope of the Ombudsperson is that of student advocate; each campus has a Counselor who is assigned as Ombudsperson. Typical issues that the Ombudsperson (student advocate) would handle are the following:

• Problem situations of a sensitive nature
• Complaints about a course/instructor/policy/or procedure
• Student/faculty mis-communication or mis-understanding
• Appeals that have been denied
• Explanation of the College Grievance Policy
• Referrals from a Campus Dean, Judicial Affairs, Vice- President of Student Development, or a faculty member that have not been resolved at the lowest level

The Ombudsperson explores all facets of a particular problem or situation and attempts to resolve them in the most expedient way, while adhering to College policy and procedures.

Daytona Campus
Ombudsperson Contact - Joan Rademacher
The alternate contact if Joan is not available is Kathy Davis.

Deland Campus
Ombudsperson Contact - Nick Nunez

New Smyrna Campus
Ombudsperson Contact - Larry Wesley

Flagler/Palm Coast Campus
Ombudsperson Contact - Mitch Pietra