My Daytona State

Business Courses


The Center for Business & Industry also offers the following non-credit courses:
Construction | Manufacturing | Microsoft | Online

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

Skills For Supervising

(A focus on People and Productivity)

Dates: February 27, March 6, 20 & 27, 2014 (no class March 13, 2014)
Day: Thursdays
Time: 8:00 a.m. to 4:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Instructor: Ray C. Huther
Fee: $295

Click Here For Course Flyer

Subjects Include:

  • Effective Communications
  • Teamwork
  • Perception
  • Brainstorming
  • Paradigms
  • Consensus Decisions
  • Safety
  • People Problems
  • Coaching
  • Performance Evaluations
  • Diversity
  • Effective Training
  • FMLA
  • Motivating
  • Innovating
  • Effective Meetings
  • Good Supervisor Work Habits
  • Problem Solving
  • Tools for Planning
  • Tools for Analyzing
  • Reaching Agreement
  • Sexual Harassment
  • The Hostile Workplace
  • Counseling
  • Dystunctional Behavior
  • Interviewing
  • Email and the Internet
  • Setting Personal & Professional Goals
  • Employee Documentation
  • Budgeting
  • Planning
  • Work Instruction Documentation
  • An Improvement Process
  • Improving Productivity and Efficiency
  • The Real Cost of Errors
  • Addressing Potential Workplace Violence
  • Boomers, Gen X and Millennials

Workshop Format: This workshop, like all of those with this instructor, is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience-sharing and role-playing to enhance the learning experience. The titles for some of the more than thirty workshop exercises include: Best Friend Now Works For Me, Good Worker Wants Out, He Is a Relative of The Owner and He is Always Late, Negative and Positive Impact People, Older Worker Retired on the Job, Getting Customer Requirements, Gantt Charts; Fish Bones, Weighted Voting, Defining Problems, Say it In a Gentler Way, Performance Feedback and Counseling. 

How Many Have Attended This Workshop? Currently, over 800 individuals from 108 local service, government and manufacturing organizations have attended. 

Who has attended? Individual contributors, lead people, supervisors, managers, vice presidents, presidents and business owners. They have had responsibilities in many areas – for example: human resources, office management, engineering, writing, safety, training, purchasing, sales, marketing, quality, construction, administration, production, security, hospitality, field operations, customer service, medical, city and county departments, legal and retail. 

Project Management Professional (PMP®) Certification Exam Prep

Project Management Professional (PMP®) certification has become the most recognized credential for the practice of the rapidly evolving profession of project management. This course provides the knowledge you need to evolve your career as a successful Project Management Professional and prepares you for the PMP® Certification Examination.

Click here for a course flyer.

Your Instructor

Grady L. Meeks Jr has been with the DSC family since the fall of 1994 as adjunct professor and was appointed as an Assistant Professor in the BAS - Supervision/Mgmt program in March 2011. He brings over twenty-three years of public and private C-level experience and currently serves as the VP of Business Development for LUX Communications; a start-up, Florida based Telecommunications Company. During 2010, he was a contract CIO for a specialty construction firm and lead an ERP implementation and enterprise SWOT analysis (19 US locations).

Previous Public service entailed the roles of IT Director for Osceola County (2007-09) and the City of Daytona Beach (1995-2007). Additional private sector work includes the roles of Electrical Engineer/ Project Manager for IMProCOM (security surveillance) and contract traffic surveillance system integrator on the 408, 417, 429, and 528 Florida expressways for Protronix.

Business acumen is complimented with MBA, BSEE, and ASIT degrees in tandem with Certified Chief Information Officer (CCIO), Project Management Professional (PMP), Microsoft Certified Technology Specialist (MCTS) in Managing Microsoft Project 2007 and Certified Public Manager (CPM) certifications.

Student Materials

Your registration fee includes A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—5th Edition and, from Crosswind Learning, their PMP® Exam Success Series: AnyWare® Certification Study System which provides everything you need in order to transform your studying into a successful testing experience. Study System Features:• Bootcamp Manual with over 80 pages of new content, as well as the brand new Stakeholder knowledge area, has an 800+ question web-based exam simulation application, Excel workbooks to document experience hours for the PMP® application, sample PMP® Application in PDF and Printable PDFs of various book exercises for re-use

• Web-based Exam Simulation application with 26 tests and over 3000 questions to allow creation of custom tests with over 16 custom topics

• Terminology Audio Download - also available in MP3 format

• Mindmaps, Processes and Swimlanes placemats - 11" X 17" double-sided and laminated

• PMP® Flipnotes

• PMP® Exam Review Web-based Flashcard application

• Two Quick Reference Guide documents for Fifth Edition PMBOK® Guide

• One Acronym Quick Reference Guide document for Fifth Edition PMBOK® Guide

• Durable Carry Case

Course Schedule and Registration

Dates: Oct. 25, 2013, Nov. 1, 8, 15, 22, 2013

Time: 8 a.m. - 6 p.m.

Fee: $995*

Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 249)1200 W. International Speedway Blvd., Daytona Beach, FL

Registration:To register for this course, contact Daytona State College - (386) 506-4224 or parkerj@DaytonaState.edu.

We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.

 

*Daytona State College students and alumni, call 386-506-4224 for special pricing.

Beginning Conversational Spanish

Click Here For A Course Flyer

Are you finding that some of your customers or co-workers prefer doing business in Spanish?  Are you traveling to a Spanish-speaking country for pleasure? In this course, you will learn essential vocabulary and phrases needed to begin communicating immediately with Spanish speakers.

Course Topics

  • Greet someone, ask for and say your name, say goodbye;
  • Use expressions of courtesy with introductions;
  • Ask and say if you speak English or Spanish;
  • Ask for directions;
  • Ask and answer questions giving personal information;
  • And much more.

About Your Instructor
Lourdes Colon, Peruvian by heritage and American by birth, Lourdes brings a balanced presentation of two cultures to her students.  She holds a Bachelor of Arts in English and has taught Conversational Spanish for several years at Daytona State College.

Starts: January 13, 2014
Ends: March 17, 2014
Days: Mondays (No class January 20, or March 10, 2014)
Time: 6:00 to 8:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Fee: $150 (includes 132-page workbook with interactive CD-ROM and other study tools)

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

Achieving Success Through Exceptional Service

These days, customer patience seems to be in short supply, while customer expectations appear to be higher than ever.  Business that provide exceptional experiences are much more likely to create long-term relationships based on satisfaction, turst and mutual respect.  The focus of this interactive, high-energy workshop is on helping you gain a deeper understanding of the core elements of exceptional service, and to understand why it is so critical to the success of your business.

The Workshop Will Allow You To:

  • Explore the impact o fyour attitude on the level of customer service you deliver;
  • Assess your customer service strengths and growth opportunities;
  • Discuss and practice key communication skills required for providing exceptional service;
  • Improve your ability to identify and effectively address customer needs and expectations;
  • Develop a higher comfort level for resolving service issues and handling challenging customers;
  • Understand the importance of taking initiative and following through on commitments made to your customers.

About Your Instructor
Mark Toombs has over 20 years of retail sales, customer service and training experience.  Mark has worked with companies such as American Greetings, Bright House Networks, Darden Restaurants, and the cities of Ponce Inlet and Ormond Beach.

Date: Wednesday, April 23, 2014
Time: 1-5 p.m. OR 6-10 p.m.
Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 112), 1200 W. International Speedway Blvd., Daytona Beach
Fee: $85

Click Here For A Course Flyer

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

Learn More About Other Workforce and Continuing Education Programs

Center for Online Public Safety Training | Community Training Center | Cosmetology  | Institute of Child Care Training Programs | Institute of EMS Education | Institute for Health Services | Occupational Apprenticeships | Police and Corrections In-Service Training | Small Business Development Center | Work Force Careers

Last Updated: 1/27/14