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Business Courses

The Center for Business & Industry also offers the following non-credit courses:
Construction | Manufacturing | Microsoft | Online

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 150, Room 308
P: (386) 506-4224

Florida Teacher Certification Exam Review Courses

Daytona State College is offering exam review courses for the FTCE General Knowledge Test.

Benefits of choosing Daytona State College:

  • Brush up on Test Content
  • Reduce Test Anxiety
  • Save Time & Money
  • Build a Support Network

Time: 5:30 - 7 p.m.
Location: Daytona Beach Campus, Bldg. 150, Rm. 305, 1200 W. International Speedway Blvd.

General Knowledge Test - Essay Review
Monday, May 15

General Knowledge Test - English Language Skills Review
Tuesday, May 16

General Knowledge Test - Mathematics Review
Wednesday, May 17

General Knowledge Test - Critical Reading Review
Thursday, May 18

$30 per course (includes access for one year to H&H Publishing GKT Prep Software)

To register for these courses, contact Daytona State College at (386) 506-4224 or  We accept checks and credit cards (MasterCard, VISA).

 Click here for a course flyer

Conducting the Internal Investigation

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Many of us think of popular television shows when we consider the investigative process. Detectives solve complex cases in 60 minutes after the 'smoking gun' evidence is discovered, sealing the fate of the weekly bad guy. Issues are clearly defined, and there isn't much gray area to complicate matters.

In reality, workplace issues are much different. Workplace issues almost always involve the gray areas. Managers are called upon to understand a misunderstanding between peers, to address an inappropriate comment or behavior, or conduct a preliminary investigation to determine if a company credit card or expense account has been mishandled. At other times, managers are the first to learn of a threat of violence or a concerning statement that must be immediately addressed. Responses can be as simple as one or two interviews and a review of records. However, at times a manager's review will reveal more complex issues than originally believed, necessitating notification of a higher authority in the company. During these more significant events in the life of a company, advanced training is helpful when conducting a more extensive investigation.

This course provides managers, supervisors and human resource professionals with a toolkit for addressing common workplace complaints and issues. The course starts with the intake of a complaint to the documentation required to reach a conclusion.


  • Your role as investigator
  • Common workplace investigations
  • Legal considerations
  • Basic investigative steps and tools
  • The interview process and handling sticky situations
  • Documentation
  • Danger zones
  • Report writing

Register today!

To register, contact Joanne at (386) 506-4224 or We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.

Your Instructor

Wendy Evans graduated from Western Kentucky University with a degree in Broadcast Communications and Government. She has been a news reporter and police officer, and was eventually recruited by the Federal Bureau of Investigation, where she became a Special Agent specializing in white collar crime investigations, including bank, bankruptcy, mortgage and health-care fraud cases. Wendy was ultimately assigned to the Foreign Counterintelligence Squad. She also has private sector experience conducting complex medical fraud investigations.

Wendy left the government sector in 2006 to work in the Defense Industry where she has served as both a Security Manager and now as an Ethics Officer.

Date:  November 18
Time:  8 a.m. - 5 p.m.
Location:  Daytona State College, Advanced Technology College, 1770 Technology Blvd., Daytona Beach, FL
Fee:  $195 (Lunch, morning and afternoon refreshment breaks provided)

Business Meetings: Achieving Efficiency and Productivity

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Are your business meetings lengthy and unproductive? Does parliamentary procedure seem antiquated, complicated, frustrating, confusing and unnecessary? If so, this training session is for you.  Come learn the basics and make your meetings a positive, beneficial experience for everyone.

At the end of this course, you will be able to:

  • Draft an effective and efficient agenda
  • Make and second motions
  • Preside over simple motions and debate on motions
  • Explain the order of precedence
  • Explain the purpose and role of specific secondary motions

Who should attend? Elected and appointed officials, board and committee members of nonprofit corporations, homeowner association board members, anyone interested in leading and participating in an effective meeting.

Register today!

To register, contact Joanne at (386) 506-4224 or We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.

Your Instructor:

Sarah Merkle is one of only five lawyers in the world to have earned the credentials of Certified Professional Parliamentarian (CPP-T) and Professional Registered Parliamentarian (PRP). Sarah has served countless national and regional clients, providing the knowledge they need to make sound decisions in an efficient manner. Her extensive public speaking and teaching experience enable her to clearly explain complex concepts to all types of audiences.  Workshop participants regularly comment on her ability to make parliamentary procedure interesting and practical. Sarah earned her J.D. from the University of South Carolina School Of Law, where she graduated with honors and was elected editor in chief of the South Carolina Law Review. Sarah is an Associate with Bradley Arant Boult Cummings LLP, Birmingham, Ala.

Intelligent Customer Engagement with CRM (Customer Relationship Management)

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Every business transaction involves a relationship with a customer.  A CRM gives you the tools to keep those relationships strong and improve your sales, marketing, products, and services.

Learn to use cloud-based technology to connect better with customers and transform your business.  Leverage digital data to improve efficiencies, reduce costs, transform what is delivered and retain customers.

In this workshop you will explore:

  • What is a CRM?
  • The top CRM tools available today
  • Hands-on learning with Microsoft Dynamics CRM
    • Working with Dashboards
    • Using Business Processes
    • Creating Forms
    • Tracking Activities in the Social Pane
    • Working with Opportunities
    • Working with Leads
    • Running Reports
    • Outlook Integration
  • A Q&A session with CRM experts from Tribridge

Date: October 4, 2016
Time: 8 a.m. - 12 p.m.
Location: Daytona State College, 1200 W. International Speedway Blvd., Daytona Beach, Bergengren Bldg. (#110), room 248
Fee: $75

To register, contact Daytona State College at 386-506-4224 or  We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.

Your Instructor:  Heather Severino is a Microsoft Certified Trainer and a Microsoft Technology Associate.  She is a technical training manager with twenty years of extensive experience in training, instructional design, technical support, and project management.  Heather's experience includes IT Training Manager for NASCAR, and Technical Trainer with the Clerk fo the Circuit Court in Volusia County.

Tribridge is a technology services firm specializing in business applications and cloud solutions.  They help mid-market and enterprise customers solve their business challenges through strategic consulting services and industry-specific solutions built on the latest technologies.

Skills For Supervising

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Dates: February 15, 22, March 1, 8, 2017
Time: 8 a.m. to 5 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 150, room 306
Fee: $495

What if you could equip your supervisors to do the work it takes to make your organization successful?  Today, supervisors may struggle with productivity.  Tomorrow, they may struggle with change.  Effective performance demands a comprehensive skill set that adequately prepares supervisors for the key role they play in their organization's success.  Gaining a competitive advantage in a changing economy and marketplace is essential for survival.  That's why your supervisors need effective skills to propel your organization to new heights.

Participants will learn valuable skills through the use of case studies, skills practice, self-assessments, group discussion, and action planning.

Participants will learn:

  • Managing conflict and performance problems
  • Professional communication and effective listening
  • Time management
  • Coaching and developing for results
  • Effective delegation
  • Inspiring loyalty and trust
  • Managing change
  • Managing and aligning teams for success

Register today!  To register, contact Joanne at (386) 506-4224 or  We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.

About Your Instructor

Debbie Featherston brings over 20 years of experience helping organizations design, implement and manage people development solutions.  As a Performance Consultant and Executive Coach, Debbie helps organizations build strong leaders, engage and retain high performers, and manage change initiatives.  Prior to founding Workplace Partners, Inc., Debbie was Vice President and Founder of JIST Works, Inc. where she designed and implemented systems and processes that provided a foundation to sustain fast growth for its national training and catalog sales.

Achieving Success Through Exceptional Service

These days, customer patience seems to be in short supply, while customer expectations appear to be higher than ever. Business that provide exceptional experiences are much more likely to create long-term relationships based on satisfaction, trust and mutual respect. The focus of this interactive, high-energy workshop is on helping you gain a deeper understanding of the core elements of exceptional service, and to understand why it is so critical to the success of your business.

The Workshop Will Allow You To:

  • Explore the impact of your attitude on the level of customer service you deliver;
  • Assess your customer service strengths and growth opportunities;
  • Discuss and practice key communication skills required for providing exceptional service;
  • Improve your ability to identify and effectively address customer needs and expectations;
  • Develop a higher comfort level for resolving service issues and handling challenging customers;
  • Understand the importance of taking initiative and following through on commitments made to your customers.

About Your Instructor
Mark Toombs has over 20 years of retail sales, customer service and training experience.  Mark has worked with companies such as American Greetings, Boston Whaler, Bright House Networks, Sea Ray, Darden Restaurants, and the City of Ormond Beach.

Date: Wednesdays, July 13, 27 and August 3, 2016
Time: 8 a.m. - 12 p.m.
Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 112), 1200 W. International Speedway Blvd., Daytona Beach
Fee: $375

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224

Learn More About Other Workforce and Continuing Education Programs

Cosmetology | Institute of Child Care Training Programs | Institute of EMS Education | Institute for Health Services | Occupational Apprenticeships | Police and Corrections In-Service Training | Small Business Development Center | Work Force Careers

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

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Last updated: 2017-05-09T18:32:11.882Z