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My Daytona State

Business Courses

The Center for Business & Industry also offers the following non-credit courses:
Construction | Manufacturing | Microsoft | Online

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224

Conducting the Internal Investigation (click here for a course flyer)

Many of us think of popular television shows when we consider the investigative process.  Detectives solve complex cases in 60 minutes after the 'smoking gun' evidence is discovered, sealing the fate of the weekly bad guy.  Issues are clearly defined, and there isn't much gray area to complicate matters.

In reality, workplace issues are much different.  Workplace issues almost always involve gray areas.  Managers are called upon to understand a misunderstanding between peers, to address an inappropriate comment or behavior, or conduct a preliminary investigation to determine if a company credit card or expense account has been mishandled.  At other times, managers are the first to learn of a threat of violence or a concerning statement that must be immediately addressed.  Responses can be as simple as one or two interviews and a review of records.  However, at times a manager's review will reveal more complex issues than originally believed, necessitating notification of a higher authority in the company.  During these more significant events in the life of a company, advanced training is helpful when conducting a more extensive investigation.

This course provides managers, supervisors and human resource professionals with a toolkit for addressing common workplace complaints and issues.  The course starts with the intake of a complaint to the documentation required to reach a conclusion.


  • Your role as investigator
  • Common workplace investigations
  • Legal considerations
  • Basic investigative steps and tools
  • The interview process and handling sticky situations
  • Documentation
  • Danger zones
  • Report writing


Daytona State College, Daytona Beach Campus

Bldg. 110, Rm. 112

1200 W. International Speedway Blvd., Daytona Beach, FL


$195 (lunch, morning and afternoon refreshment breaks provided)


Friday, November 13
8 a.m. - 5 p.m.
(lunch provided)

About Your Instructor:

Wendy Evans graduated from Western Kentucky University with a degree in Broadcast Communications and Government.  She has been a news reporter and police officer, and was eventually recruited by the Federal Bureau of Investigation, where she became a Special Agent specializing in white collar crime investigations, including bank, bankruptcy, mortgage and health-care fraud cases.  Wendy was ultimately assigned to the Foreign Counterintelligence Squad.  She also has private sector experience conducting complex medical fraud investigations.

Wendy joined Lockheed Martin as a security manager and ethics officer.  She currently is Senior Corporate Investigator, handling investigations, crisis management, physical security and counterintelligence initiatives.

Registration Information:

To register for this course, contact Daytona State College at (386) 506-4224 or  We accept checks, credit card (MasterCard, VISA), purchase order or company billing for payment.

Skills For Supervising - NEW! Time-sensative format

(A focus on People and Productivity)

Dates: October 8, 15, 22, 2015
Day: Thursdays
Time: 8 a.m. to 4 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Instructor: Ray C. Huther
Fee: $295

Click here for a course flyer

Subjects Include:

  • Effective Communications
  • Teamwork
  • Perception
  • Brainstorming
  • Paradigms
  • Consensus Decisions
  • Safety
  • People Problems
  • Coaching
  • Performance Evaluations
  • Diversity
  • Effective Training
  • FMLA
  • Motivating
  • Innovating
  • Effective Meetings
  • Good Supervisor Work Habits
  • Problem Solving
  • Tools for Planning
  • Tools for Analyzing
  • Reaching Agreement
  • Sexual Harassment
  • The Hostile Workplace
  • Counseling
  • Dystunctional Behavior
  • Interviewing
  • Email and the Internet
  • Setting Personal & Professional Goals
  • Employee Documentation
  • Budgeting
  • Planning
  • Work Instruction Documentation
  • An Improvement Process
  • Improving Productivity and Efficiency
  • The Real Cost of Errors
  • Addressing Potential Workplace Violence
  • Boomers, Gen X and Millennials

Workshop Format: This workshop, like all of those with this instructor, is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience-sharing and role-playing to enhance the learning experience. The titles for some of the more than thirty workshop exercises include: Best Friend Now Works For Me, Good Worker Wants Out, He Is a Relative of The Owner and He is Always Late, Negative and Positive Impact People, Older Worker Retired on the Job, Getting Customer Requirements, Gantt Charts; Fish Bones, Weighted Voting, Defining Problems, Say it In a Gentler Way, Performance Feedback and Counseling. 

How Many Have Attended This Workshop? Currently, over 800 individuals from 108 local service, government and manufacturing organizations have attended. 

Who has attended? Individual contributors, lead people, supervisors, managers, vice presidents, presidents and business owners. They have had responsibilities in many areas – for example: human resources, office management, engineering, writing, safety, training, purchasing, sales, marketing, quality, construction, administration, production, security, hospitality, field operations, customer service, medical, city and county departments, legal and retail. 

Project Management Professional (PMP®) Certification Exam Prep

Project Management Professional (PMP®) certification has become the most recognized credential for the practice of the rapidly evolving profession of project management. This course provides the knowledge you need to evolve your career as a successful Project Management Professional and prepares you for the PMP® Certification Examination.

Click here for a course flyer.

Your Instructor

Grady L. Meeks Jr has been with the DSC family since the fall of 1994 as adjunct professor and was appointed as an Assistant Professor in the BAS - Supervision/Mgmt program in March 2011. He brings over twenty-three years of public and private C-level experience and currently serves as the VP of Business Development for LUX Communications; a start-up, Florida based Telecommunications Company. During 2010, he was a contract CIO for a specialty construction firm and lead an ERP implementation and enterprise SWOT analysis (19 US locations).

Previous Public service entailed the roles of IT Director for Osceola County (2007-09) and the City of Daytona Beach (1995-2007). Additional private sector work includes the roles of Electrical Engineer/ Project Manager for IMProCOM (security surveillance) and contract traffic surveillance system integrator on the 408, 417, 429, and 528 Florida expressways for Protronix.

Business acumen is complimented with MBA, BSEE, and ASIT degrees in tandem with Certified Chief Information Officer (CCIO), Project Management Professional (PMP), Microsoft Certified Technology Specialist (MCTS) in Managing Microsoft Project 2007 and Certified Public Manager (CPM) certifications.

Student Materials

Your registration fee includes A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—5th Edition and, from Crosswind Learning, their PMP® Exam Success Series: AnyWare® Certification Study System which provides everything you need in order to transform your studying into a successful testing experience. Study System Features:• Bootcamp Manual with over 80 pages of new content, as well as the brand new Stakeholder knowledge area, has an 800+ question web-based exam simulation application, Excel workbooks to document experience hours for the PMP® application, sample PMP® Application in PDF and Printable PDFs of various book exercises for re-use

• Web-based Exam Simulation application with 26 tests and over 3000 questions to allow creation of custom tests with over 16 custom topics

• Terminology Audio Download - also available in MP3 format

• Mindmaps, Processes and Swimlanes placemats - 11" X 17" double-sided and laminated

• PMP® Flipnotes

• PMP® Exam Review Web-based Flashcard application

• Two Quick Reference Guide documents for Fifth Edition PMBOK® Guide

• One Acronym Quick Reference Guide document for Fifth Edition PMBOK® Guide

• Durable Carry Case

Course Schedule and Registration

Dates: Oct. 25, 2013, Nov. 1, 8, 15, 22, 2013

Time: 8 a.m. - 6 p.m.

Fee: $995*

Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 249)1200 W. International Speedway Blvd., Daytona Beach, FL

Registration:To register for this course, contact Daytona State College - (386) 506-4224 or

We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.


*Daytona State College students and alumni, call 386-506-4224 for special pricing.

Beginning Conversational Spanish

Click Here For A Course Flyer

Are you finding that some of your customers or co-workers prefer doing business in Spanish?  Are you traveling to a Spanish-speaking country for pleasure? In this course, you will learn essential vocabulary and phrases needed to begin communicating immediately with Spanish speakers.

Course Topics

  • Greet someone, ask for and say your name, say goodbye;
  • Use expressions of courtesy with introductions;
  • Ask and say if you speak English or Spanish;
  • Ask for directions;
  • Ask and answer questions giving personal information;
  • And much more.

About Your Instructor
Lourdes Colon, Peruvian by heritage and American by birth, Lourdes brings a balanced presentation of two cultures to her students.  She holds a Bachelor of Arts in English and has taught Conversational Spanish for several years at Daytona State College.

Starts: February 24, 2015
Ends: June 2, 2015
Days: Tuesdays (No class March 17, 2015)
Time: 6:00 to 8:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Fee: $195 (includes 132-page workbook with downloadable language learning software)

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224

Achieving Success Through Exceptional Service

These days, customer patience seems to be in short supply, while customer expectations appear to be higher than ever.  Business that provide exceptional experiences are much more likely to create long-term relationships based on satisfaction, turst and mutual respect.  The focus of this interactive, high-energy workshop is on helping you gain a deeper understanding of the core elements of exceptional service, and to understand why it is so critical to the success of your business.

The Workshop Will Allow You To:

  • Explore the impact o fyour attitude on the level of customer service you deliver;
  • Assess your customer service strengths and growth opportunities;
  • Discuss and practice key communication skills required for providing exceptional service;
  • Improve your ability to identify and effectively address customer needs and expectations;
  • Develop a higher comfort level for resolving service issues and handling challenging customers;
  • Understand the importance of taking initiative and following through on commitments made to your customers.

About Your Instructor
Mark Toombs has over 20 years of retail sales, customer service and training experience.  Mark has worked with companies such as American Greetings, Bright House Networks, Darden Restaurants, and the cities of Ponce Inlet and Ormond Beach.

Date: Wednesday, April 23, 2014
Time: 1-5 p.m. OR 6-10 p.m.
Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 112), 1200 W. International Speedway Blvd., Daytona Beach
Fee: $85

Click Here For A Course Flyer

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224

Learn More About Other Workforce and Continuing Education Programs

Center for Online Public Safety Training | Community Training Center | Cosmetology  | Institute of Child Care Training Programs | Institute of EMS Education | Institute for Health Services | Occupational Apprenticeships | Police and Corrections In-Service Training | Small Business Development Center | Work Force Careers

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

Last updated: 2016-01-26T14:46:03.316Z