Index to Courses
Skills For Supervising
Advanced Supervision and Management Training
Customer Service Techniques
Train The Trainer
Using Spanish To Request Personal Information & Data
Changing customer expectations, changing markets, new technologies, new competitors. Thriving in today's ever-changing marketplace requires making the most of today's conditions while preparing for tomorrow's opportunities. The power for this type of performance comes from employees who can translate broad business objectives into targeted action.
Today more than ever, supervisors need to align the power of people and knowledge with their organization's strategic goals. In order to do this, supervisors need personal leadership skills to keep employees on track and moving in the right direction; coaching skills to help individuals and teams progress more quickly toward goals; and communication skills to make the case for change in a way that builds excitement and inspires commitment.
The Daytona State College Skills for Supervisors Workshop provides these important skills. Workshops are offered several times a year and can be customized for delivery on-site.
This course has been offered to almost 700 employees from 98 local service, government and manufacturing companies.
"I liked the hands-on activity (not just book work)." - Josh Hardee, Ardmore Farms
"I liked learning the different steps to take for problem-solving, treating employees as humans." - John Taylor, Seminole Precast
"I liked the exercises to practice what was taught." - James Nicholson, ELab
Our next course begins
Starts: TBD
Ends: TBD
Day: Four Consecutive Thursdays
Time: 8:00 a.m. to 4:30 p.m.
Location: Daytona State College, Daytona Beach Campus, 1200 W. International Speedway Blvd.
Building: 110
Room: 249
Fee: $295
DSC reserves the right to cancel classes that do not meet minimum enrollment.
To register or for more information call (386) 506-4224 or email mailto:parkerj@daytonastate.edu
Advanced Supervision and Management Training
Subjects to be covered include:
Course Schedule
We are currently taking e-mail requests for our next offering. If you want to take this course the next time it is offered, or would like this course offered at your company, please e-mail Frank Mercer. Information from our most recent offering is detailed below.
Starts: TBA
Ends: TBA
Day: Tuesdays
Time: 8:00 a.m. to 5:00 p.m.
Location: Daytona State College, Daytona Beach Campus, 1200 W. International Speedway Blvd.
Building: 110
Room: 249
Fee: $299
Workshop Format
This workshop is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience sharing and role-playing to enhance the learning experience. The titles for some of the more than thirty workshop exercises include: The Ugly Costs; What Can I Delegate; Witness To A Fight; My Key Measurements; Inspection Doesn’t Work; Real Best Practices; and Opportunities for Getting Lean(er).
Your Instructor—Ray Huther
Ray was a manufacturing operations manager with Xerox and spent over half of his thirty-year career in international operations working with small Brazilian affiliate companies. After retiring from Xerox, he became a senior consultant in two training consortiums of Fortune-fifty companies established to train their suppliers in TQM and the processes typically associated with such organizational change. Most of the subjects covered in Ray’s workshops were mastered during his career as well as during the 700 hours of training provided by the consortium sponsors. Ray has conducted workshops at Daytona State and at client sites in Florida and out-of-state. Government and service organizations, along with manufacturing companies have participated in his workshops.
This material is designed primarily for those who meet customers and/or potential customers face-to-face and/or communicate frequently with them.
Subjects to be covered include:
Course Schedule
We are currently taking e-mail requests for our next offering. If you want to take this course the next time it is offered, or would like this course offered at your company, please e-mail Frank Mercer. Information from our most recent offering is detailed below.
Day and Date: TBA
Time: 8:00 a.m. to 5:00 p.m.
Location: Daytona State College, Daytona Beach Campus, 1200 W. International Speedway Blvd.
Building: 110
Room: 249
Fee: $89
Workshop Format
This workshop is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience sharing and role-playing to enhance the learning experience. A few of the exercises are: Points of Contact; Communications With Them; Talking To The Irate; The Real Cost Of Getting New Customers; Their Requirements and Understanding and Just What You Are Committing To Do.
Your Instructor—Ray Huther
Ray was a manufacturing operations manager with Xerox and spent over half of his thirty-year career in international operations working with small Brazilian affiliate companies. After retiring from Xerox, he became a senior consultant in two training consortiums of Fortune-fifty companies established to train their suppliers in TQM and the processes typically associated with such organizational change. Most of the subjects covered in Ray’s workshops were mastered during his career as well as during the 700 hours of training provided by the consortium sponsors. Ray has conducted workshops at Daytona State and at client sites in Florida and out-of-state. Government and service organizations, along with manufacturing companies have participated in his workshops.
Believe it or not, too often we take training for granted. We assign a skilled person to pass on knowledge to another person. This is done without giving a second thought as to whether or not this person (the trainer) is the best person for the job; has had the time to prepare for the assignment; knows anything about the trainee’s experience, skill level, learning style, anxieties, etc. And yet, from these assignments, we repeatedly expect to receive fully qualified and motivated workers to begin meeting the quality, cost, delivery and service requirements of our customers.
Subjects to be covered include:
Course Schedule
Day and Date: TBD
Time: 8 a.m. to 4 p.m.
Location: TBD
Fee: $145 per person; only $125 per person for groups of 3 or more from the same company
Workshop Format
This workshop is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience-sharing and role-playing to enhance the learning experience.
Here's what participants have said...
"I liked the manner in which the course was presented-relaxed yet very informative." - Ferline, Palm Coast Data
"Very open sessions, Ray was extremely informative." - Donna, Florida's Blood Centers
"The group discussions and hands-on activities were very useful." - Demia, Gambro Renal Products
"I liked the quick turnaround between subjects." - Maureen, Performance Designs
"The interaction, knowledge sharing, and group exercises were the best." - Kristy, Elite Hospitality
Your Instructor—Ray Huther
Ray was a manufacturing manager with Xerox and spent over half of his thirty-year career in international operations working with small Brazilian affiliate companies. After retiring from Xerox, he became a senior consultant in two training consortiums of Fortune-fifty companies established to train their suppliers in quality and the processes typically associated with such organizational change. Most of the subjects covered in Ray’s workshops were mastered during his career as well as during the 700 hours of training provided by the consortium sponsors. Ray has conducted workshops at Daytona State and at client sites in Florida and out-of-state. Government and service organizations, along with manufacturing companies have participated in his workshops.
Enroll Today! Call (386) 506-4224 or e-mail
Using Spanish to Request Personal Information & Data
Have you ever been in a situation where you wish you could communicate some basic information or ask simple questions in Spanish with a customer or co-worker? This course will help. Using Spanish to Request Personal Information & Data is a Spanish language course that teaches basic Spanish for non-Spanish-speaking individuals who have a need to acquire specific personal information and data from Spanish-speakers. No prior knowledge of Spanish is necessary.
Course Objectives
Upon completion, participants will be able to use Spanish to:
Course Schedule
Starts: TBA
Ends: TBA
Meets: TBA
Time: 6 – 8:00 p.m.
Length: 16 contact hours
Location: Daytona State College, Advanced Technology Center, ½ mile North of LPGA Blvd. on Williamson Blvd., room 136
Fee: $160 plus $35 for a 68-page manual with 2 CDs.
Register Today!
Daytona State College reserves the right to cancel classes that do not meet minimum enrollment.
