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My Daytona State

Business Courses

The Center for Business & Industry also offers the following non-credit courses:
Construction | Manufacturing | Microsoft | Online

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

NEW!  The Emerging Leader Series (click here for a course flyer)

The Emerging Leader Series covers several key business skills and how to apply them within an organizational context.  Effective leadership, better decision making, talent development, coaching, change management, and strategy formulation form the core of the program's curriculum.  Using in-depth discussions, skills practice and case studies, each module provides participants with the skills to maximize both individual and team performance.

Location:

Daytona State College, Daytona Beach Campus

Bldg. 110, Rm. 112

1200 W. International Speedway Blvd., Daytona Beach, FL

Fee:  $595 for the series (includes all student materials and morning and afternoon refreshment breaks)

Time:  8 a.m. – 5 p.m.

Schedule:

November 11, 2014

The Leader's Role in Shaping and Modeling Organizational Culture

Define and explore organizational culture; how it is created, embedded, developed, managed, and changed.Culture-embedding mechanisms.Understanding your role in supporting the culture of the organization.Realize your span of control and your sphere of influence.Learn the impacts of organizational culture on communication, on achieving goals, on human interaction and on organizational results.Understanding the dynamics of cultural evolution and leadership.

What Senior Leaders Do: The 9 Roles of Strategic Leadership

Introduction of the 9 Roles Model.Explanations and behavioral illustrations of each of the 9 Roles.Assessing which roles fit you.Relating the roles to leadership competencies.A situational look at the 9 Roles.Viewing the 9 Roles from your real world.

November 18, 2014

Communicating From the Top: Keys to Effective Communication

Gaining Perspective: Be aware of your communication mindset.Where are you now? (Individual communication skill assessment).Situational communication: communicating effectively in a variety of scenarios (case-based skill practice activity).What message are you sending? A discussion around intent and perceptions.Orders or Influence? There is a time and place for both.The Leader's Role: Fostering open communication from the top down and the bottom up.Eliminating cultures of silence (utilizing case study successes and failures).

Selecting and Retaining Top Talent

What are you looking for in a candidate?Are you looking in the right places? (internally and externally).What is talent? A look at 3 types of talent.Considering the cultural fit.Strategies for identifying and recruiting top talent.What makes your organization so special? (Why should they stay?).Factors that impact engagement and retention.One size does not fit all: What makes you "tick" may not make me "tick".Keys to retention success.

November 25, 2014

Coaching and Developing for High Performance

Why coaching and mentoring matter.What do successful performance coaches do?The impacts of performance coaching.Self-Assessment: Analyzing  your coaching toolkit.The 4 Step Coaching Process Model.6 steps to maintain a meaningful coaching relationship.Identifying and maximizing development opportunities for your people.What is your current talent development process?A look at succession planning.

Understanding and Applying Emotional Intelligence

Understanding the concept of EQ vs. IQ.The 5 domains of Emotional Intelligence.Why being "emotionally intelligent" matters for you as a leader.Exercise: Interpersonal EQ scenarios.Applying Emotional Intelligence to your role and your workplace.Creating your EQ development plan.

December 5, 2014

Leading Organizational Change

How do you view change?The Change Model.Perspective check: an exercise in trying to see the change from their view.The senior leader's role in managing organizational change.The question is often "why?" – help them understand and they will help you get there.8 errors common to organizational change efforts.Capabilities vs. challenges: A key to moving people forward in times of change.Understanding resistance to change and address it in meaningful ways.Building your toolkit for leading change.

Successful Strategic Planning

Revisiting the 9 Roles of Strategic Leadership.A look at the strategic mind.A strategic planning model.11 core elements of strategic planning.Sharing your vision: making the vision and mission clear for others.How hindsight can help with strategic planning.10 keys to successful strategic planning.Case studies in success and failure.

About Your Instructor:

Mark Toombs brings over 20 years of leadership, management and training experience including time at Enterprise, General Mills and Wausau Insurance Company.  Some of Mark's corporate customers include: American Greetings, FMC Corporation, Bright House Networks, CAN Financial Corporation, Darden Restaurants and Time Warner Cable.

Registration Information:

To register for this course, contact Daytona State College at (386) 506-4224 or parkerj@daytonastate.edu.  We accept checks, credit card (MasterCard, VISA), purchase order or company billing for payment.

Skills For Supervising

(A focus on People and Productivity)

Dates: October 2, 9, 16 and 23, 2014
Day: Thursdays
Time: 8:00 a.m. to 4:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Instructor: Ray C. Huther
Fee: $295

Click here for a course flyer

Subjects Include:

  • Effective Communications
  • Teamwork
  • Perception
  • Brainstorming
  • Paradigms
  • Consensus Decisions
  • Safety
  • People Problems
  • Coaching
  • Performance Evaluations
  • Diversity
  • Effective Training
  • FMLA
  • Motivating
  • Innovating
  • Effective Meetings
  • Good Supervisor Work Habits
  • Problem Solving
  • Tools for Planning
  • Tools for Analyzing
  • Reaching Agreement
  • Sexual Harassment
  • The Hostile Workplace
  • Counseling
  • Dystunctional Behavior
  • Interviewing
  • Email and the Internet
  • Setting Personal & Professional Goals
  • Employee Documentation
  • Budgeting
  • Planning
  • Work Instruction Documentation
  • An Improvement Process
  • Improving Productivity and Efficiency
  • The Real Cost of Errors
  • Addressing Potential Workplace Violence
  • Boomers, Gen X and Millennials

Workshop Format: This workshop, like all of those with this instructor, is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience-sharing and role-playing to enhance the learning experience. The titles for some of the more than thirty workshop exercises include: Best Friend Now Works For Me, Good Worker Wants Out, He Is a Relative of The Owner and He is Always Late, Negative and Positive Impact People, Older Worker Retired on the Job, Getting Customer Requirements, Gantt Charts; Fish Bones, Weighted Voting, Defining Problems, Say it In a Gentler Way, Performance Feedback and Counseling. 

How Many Have Attended This Workshop? Currently, over 800 individuals from 108 local service, government and manufacturing organizations have attended. 

Who has attended? Individual contributors, lead people, supervisors, managers, vice presidents, presidents and business owners. They have had responsibilities in many areas – for example: human resources, office management, engineering, writing, safety, training, purchasing, sales, marketing, quality, construction, administration, production, security, hospitality, field operations, customer service, medical, city and county departments, legal and retail. 

Project Management Professional (PMP®) Certification Exam Prep

Project Management Professional (PMP®) certification has become the most recognized credential for the practice of the rapidly evolving profession of project management. This course provides the knowledge you need to evolve your career as a successful Project Management Professional and prepares you for the PMP® Certification Examination.

Click here for a course flyer.

Your Instructor

Grady L. Meeks Jr has been with the DSC family since the fall of 1994 as adjunct professor and was appointed as an Assistant Professor in the BAS - Supervision/Mgmt program in March 2011. He brings over twenty-three years of public and private C-level experience and currently serves as the VP of Business Development for LUX Communications; a start-up, Florida based Telecommunications Company. During 2010, he was a contract CIO for a specialty construction firm and lead an ERP implementation and enterprise SWOT analysis (19 US locations).

Previous Public service entailed the roles of IT Director for Osceola County (2007-09) and the City of Daytona Beach (1995-2007). Additional private sector work includes the roles of Electrical Engineer/ Project Manager for IMProCOM (security surveillance) and contract traffic surveillance system integrator on the 408, 417, 429, and 528 Florida expressways for Protronix.

Business acumen is complimented with MBA, BSEE, and ASIT degrees in tandem with Certified Chief Information Officer (CCIO), Project Management Professional (PMP), Microsoft Certified Technology Specialist (MCTS) in Managing Microsoft Project 2007 and Certified Public Manager (CPM) certifications.

Student Materials

Your registration fee includes A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—5th Edition and, from Crosswind Learning, their PMP® Exam Success Series: AnyWare® Certification Study System which provides everything you need in order to transform your studying into a successful testing experience. Study System Features:• Bootcamp Manual with over 80 pages of new content, as well as the brand new Stakeholder knowledge area, has an 800+ question web-based exam simulation application, Excel workbooks to document experience hours for the PMP® application, sample PMP® Application in PDF and Printable PDFs of various book exercises for re-use

• Web-based Exam Simulation application with 26 tests and over 3000 questions to allow creation of custom tests with over 16 custom topics

• Terminology Audio Download - also available in MP3 format

• Mindmaps, Processes and Swimlanes placemats - 11" X 17" double-sided and laminated

• PMP® Flipnotes

• PMP® Exam Review Web-based Flashcard application

• Two Quick Reference Guide documents for Fifth Edition PMBOK® Guide

• One Acronym Quick Reference Guide document for Fifth Edition PMBOK® Guide

• Durable Carry Case

Course Schedule and Registration

Dates: Oct. 25, 2013, Nov. 1, 8, 15, 22, 2013

Time: 8 a.m. - 6 p.m.

Fee: $995*

Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 249)1200 W. International Speedway Blvd., Daytona Beach, FL

Registration:To register for this course, contact Daytona State College - (386) 506-4224 or parkerj@DaytonaState.edu.

We accept checks, credit cards (MasterCard, VISA), purchase orders or company billing for payment.

 

*Daytona State College students and alumni, call 386-506-4224 for special pricing.

Beginning Conversational Spanish

Click Here For A Course Flyer

Are you finding that some of your customers or co-workers prefer doing business in Spanish?  Are you traveling to a Spanish-speaking country for pleasure? In this course, you will learn essential vocabulary and phrases needed to begin communicating immediately with Spanish speakers.

Course Topics

  • Greet someone, ask for and say your name, say goodbye;
  • Use expressions of courtesy with introductions;
  • Ask and say if you speak English or Spanish;
  • Ask for directions;
  • Ask and answer questions giving personal information;
  • And much more.

About Your Instructor
Lourdes Colon, Peruvian by heritage and American by birth, Lourdes brings a balanced presentation of two cultures to her students.  She holds a Bachelor of Arts in English and has taught Conversational Spanish for several years at Daytona State College.

Starts: January 13, 2014
Ends: March 17, 2014
Days: Mondays (No class January 20, or March 10, 2014)
Time: 6:00 to 8:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Fee: $150 (includes 132-page workbook with interactive CD-ROM and other study tools)

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

Achieving Success Through Exceptional Service

These days, customer patience seems to be in short supply, while customer expectations appear to be higher than ever.  Business that provide exceptional experiences are much more likely to create long-term relationships based on satisfaction, turst and mutual respect.  The focus of this interactive, high-energy workshop is on helping you gain a deeper understanding of the core elements of exceptional service, and to understand why it is so critical to the success of your business.

The Workshop Will Allow You To:

  • Explore the impact o fyour attitude on the level of customer service you deliver;
  • Assess your customer service strengths and growth opportunities;
  • Discuss and practice key communication skills required for providing exceptional service;
  • Improve your ability to identify and effectively address customer needs and expectations;
  • Develop a higher comfort level for resolving service issues and handling challenging customers;
  • Understand the importance of taking initiative and following through on commitments made to your customers.

About Your Instructor
Mark Toombs has over 20 years of retail sales, customer service and training experience.  Mark has worked with companies such as American Greetings, Bright House Networks, Darden Restaurants, and the cities of Ponce Inlet and Ormond Beach.

Date: Wednesday, April 23, 2014
Time: 1-5 p.m. OR 6-10 p.m.
Location: Daytona State College, Bergengren Hall (Bldg. 110, Rm. 112), 1200 W. International Speedway Blvd., Daytona Beach
Fee: $85

Click Here For A Course Flyer

To Register Contact
Joanne Parker
Daytona State College
1200 W. International Speedway Blvd.
Daytona Beach, FL 32114
Building 110, Suite 236
P: (386) 506-4224
E: ParkerJ@DaytonaState.edu

Learn More About Other Workforce and Continuing Education Programs

Center for Online Public Safety Training | Community Training Center | Cosmetology  | Institute of Child Care Training Programs | Institute of EMS Education | Institute for Health Services | Occupational Apprenticeships | Police and Corrections In-Service Training | Small Business Development Center | Work Force Careers

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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

Last updated: 2014-09-04T12:18:37.645Z