Customer Service Survey
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Enrollment and Student Development Customer Survey
1.
Which campus did you visit?
*
-- Please Select --
Daytona Beach Campus
Deland West Volusia Campus
Deltona Campus
Flagler Palm Coast Campus
New Smyrna Beach Campus
Advanced Technology College
2.
Which enrollment or student development service office did you visit?
*
-- Please Select --
Admissions
Academic Advising
Assessment Services
Career Services
Counseling
Dean/VP Office
Enrollment Services
Financial Aid
Registration / Falcon Center
Student Accounts
Student Conduct
Student Disability Services
3.
In your most recent service experience, what was the name of the representative you spoke with?
4.
Approximately how long did you have to wait before speaking to a representative?
*
I was taken care of immediately
Within 5 minutes
Within 10 minutes
Within 15 minutes
Within 30 minutes
Over 30 minutes wait time
5.
Do you agree or disagree? The Daytona State representative handled my issue/concern quickly and completely.
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
6.
Do you agree or disagree? The Daytona State representative was knowledgeable about requirements and procedures.
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other, please specify
7.
Do you agree or disagree? The Daytona State representative listened to my questions and concerns.
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
8.
Do you agree or disagree? The Daytona State representative was concerned about helping me through process and seeemd to enjoy helping students.
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
9.
How well do each of the following words describe your customer service representative:
*
Excellent
Good
Neutral
Fair
Poor
No Response
Patient
Enthusiastic
Listened Carefully
Friendly
Supportive
Courteous
Willing to Help
10.
Overall, how was the process for getting your question resolved
*
Very Effective
Effective
Neutral
Ineffective
Very Ineffective
