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Information Technology Department

itservice

The mission of the Information Technology Department is to provide high-quality technological solutions and services to support all teaching, learning, and administrative functions as the College strives toward fulfillment of its missions, goals, and vision.

 
IT Helpdesk: Hours of Operation Mon - Fri 8:00 AM - 8:00 PM   386.506.3950  helpdesk@daytonastate.edu 
Walk-ins: Mon - Fri 7:30 AM - 5:00 PM Building 300, Room 109 (Daytona campus only)
Walk-ins Saturday: 8 AM - 4 PM Building 115, Room 314B (Daytona campus only)


Submit Tickets & Requests for an IT Service - Faculty & Staff Only

In order to better meet your technology needs, we are pleased to now offer some great self-service features which you will see listed below.  These services allow you to bypass calling or emailing the HelpDesk by being able to do things like "Submit a Service Request" (for basic IT requests or to report issues) to create a ticket.  To request IT services such as TR - Technology Request or PS - PeopleSoft Security Requests, select the "Request an IT Service" option. To view any submitted DSC IT tickets for issues or services, select the "View My Tickets" option. To find answers to common IT questions and issues, browse our knowledge base by selecting the "View Knowledge Base" option. 

NOTE!!  For submitting PeopleSoft issues, please choose 'Submit a Service Request' below, and under 'templates' on the form choose 'PeopleSoft/Portal Issues' from the drop-down menu to make sure all the correct information is gathered and your ticket goes to the right place!

incidentSubmit a Service Request

Use this option to report technical difficulties
by submitting a ticket to the HelpDesk.
This option should also be used for every day IT requests like
moving one or two items of IT Equipment.  For moves of 5 or more
devices please use the 'submit a technology request' option (right).

requestSubmit a Technology Request

Technology Request(TR), Creative Services, PeopleSoft Security.
(This is the same as the Unified Request System in our portal).
This option is to be used for bigger projects like setting up a lab or
asking for a new device.


viewView My Tickets

Access any DSC IT tickets that you have submitted

knowledgebaseView Knowledge Base

Search for answers to common questions and issues

Note: Must be logged in to ticketing system to view Knowledge Base

passmgr
Password Manager

Enroll in password manager and/or manage your password

 

 
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Daytona State College 1200 W. International Speedway Blvd., Daytona Beach, Florida 32114 (386) 506-3000

Daytona State College is an equal opportunity institution.

If you are having any difficulty accessing our website, please contact the help desk at (386) 506-3950 or helpdesk@daytonastate.edu.

Last updated: 2019-04-12T20:22:57.528Z