Calendar of events at Daytona State announced for March 2013
DAYTONA BEACH, Fla. (Feb. 11, 2013) - Daytona State College presents the following calendar of events for March 2013.
Events are open to the public and free of charge, unless otherwise noted.
March 28, 1-5 p.m. or 5:30-9:30 p.m.
Achieving Success Through Exceptional Service
Presented by Daytona State College's Center for Business and Industry and City of Deltona. These days, customer patience seems to be in short supply, while customer expectations appear to be higher than ever. Businesses that provide exceptional experiences are much more likely to create longterm relationships based on satisfaction, trust and mutual respect. The focus of this interactive, high-energy workshop is on helping you gain a deeper understanding of the core elements of exceptional service, and to understand why it is so critical to the success of your business. The instructor is Mark Toombs who has more than 20 years of retail sales, customer service and training experience. Mark has worked with companies such as American Greetings, Bright House Networks, Darden Restaurants, and the cities of Ponce Inlet and Ormond Beach to help them improve their customer service. The workshop fee is $65.
City of Deltona City Hall, Business Assistance Center (Room 151)
2345 Providence Blvd., Deltona
For additional information, call (386) 506-4224 or parkerj@DaytonaState.edu.
Marketing & Communications, (386) 506-4588, marketing@DaytonaState.edu
A Member of the Florida College System
Daytona State College prohibits discrimination and provides equal opportunity in employment and education services to all individuals without regard to age, ancestry, belief, color, disability, ethnicity, genetic information, gender, marital status, national origin, political affiliation, race, religion, sex and veteran status. For more details, read our policy or contact Lonnie Thompson, Director of Equity and Inclusion, (386) 506-3000 ext. 3973, or Thompsl@daytonastate.edu. The Office of Equity and Inclusion is located at 1200 W. International Speedway Blvd., Daytona Beach, FL 32114.